• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Illustrator Share for Review not Updating

Explorer ,
Nov 25, 2022 Nov 25, 2022

Copy link to clipboard

Copied

I created a one-page flyer in Ai and sent a link to the client for review. The client asked to change the blue color to a darker blue. I made the changes to the file in Ai and saved it. The client does not see the updated file.

 

Let me see if I can explain it this way:

Create new file in Ai, safe it as a CC document (.aic). The file is relatively simple, two layers, one background with a raster image (locked but visible), one layer with text and graphic elements, unlocked and visable.

Share for Review, copy link, send to client.

 

What I see in Ai-- light blue

What I see in CC -- light blue

What internet browser shows -- light blue

 

Client requests color change to several vector rectangle elements in the design, changes made in Ai, Cmd+S to save changes.

 

What I see in Ai -- dark blue

What I see in my CC app -- dark blue

What internet browser shows -- light blue

 

Restart Ai, reopen file for some minor text changes

 

What I see in Ai -- dark blue, updated text

What I see in my CC app -- dark blue, updated text

What internet browser shows -- all blue vector elements are missing, raster background image is gone, font is not accurate.

 

This is not the first time I have encountered this issue, so I'm sure I'm not the only one. Minor changes do not seem to be reflected in the proof that the client sees in their browser and how the browser renders the proof seems to be completely random.

 

 

TOPICS
Bug , Sync and storage

Views

1.4K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Nov 28, 2022 Nov 28, 2022

Hello @Hazlip Creative,

 

Sorry to hear about this experience. Would you mind checking if Illustrator also behaves this way with other files?

 

Also, kindly check if you are updating the content under the Share for Review panel after making changes in your work and sharing your observations.

AnubhavMajumder_0-1669664448900.png

 

Looking forward to your response.


Thanks,

Anubhav

Votes

Translate

Translate
Adobe
Explorer ,
Nov 25, 2022 Nov 25, 2022

Copy link to clipboard

Copied

I should add Chrome, Safari, and Firefox all show the same result.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 28, 2022 Nov 28, 2022

Copy link to clipboard

Copied

Hello @Hazlip Creative,

 

Sorry to hear about this experience. Would you mind checking if Illustrator also behaves this way with other files?

 

Also, kindly check if you are updating the content under the Share for Review panel after making changes in your work and sharing your observations.

AnubhavMajumder_0-1669664448900.png

 

Looking forward to your response.


Thanks,

Anubhav

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Nov 28, 2022 Nov 28, 2022

Copy link to clipboard

Copied

This is currently the only file I'm sharing, so I can't tell you if this is hapening with other files. I also don't see the update content button, what menu is that under?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Nov 28, 2022 Nov 28, 2022

Copy link to clipboard

Copied

Update, I found the "Update Content" button in the share menu. I didn't think to click on that again since I'm already sharing the document so I was looking for some type of update option in the Comments palette. The preview looks correct now, thank you.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 20, 2024 Feb 20, 2024

Copy link to clipboard

Copied

What did you do differently? I have pressed 'Update content', shut down Ai, saved again, refreshed preview (Chrome), and the items still is not updating. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Feb 20, 2024 Feb 20, 2024

Copy link to clipboard

Copied

LATEST

Hi Deanne, 

 

I didn't do anything differently from this issue in 2022, however I am having trouble with a new project I'm working on now. The whole client feedback idea is teriffic and helps me meet the client's goals and deadlines, but it's so buggy that it's still unusable.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines