Illustrator started crashing. Photoshop does not start.

[jevgenichernov]

Hi! My Illustrator CC 2018 stopped working since yesterday. It just crashes every time I start working (importing an image or choosing a tool). I could not find a solution so I started checking my other CC apps and found out that Photoshop crashes as well upon starting. At the same time Premiere Pro seems to be working fine. I cannot say much about Photoshop since I have not used it for a long time, but Illustrator worked fine until yesterday evening.

I have tried the following:

- Cleaning my computer

- Updating all drivers

- Restarting (multiple times)

- Reinstalling Illustrator

- Updating all my CC programs

Nothing has worked so far.

I have Windows 10, 8GB RAM on my laptop. Have never experienced such problems before.

[Monika Gause]

Did you run the Adobe Cleaner tool in between uninstall and reinstall?

Reset the OOBE folder?

Illustrator crashes on startup

[jevgenichernov]

No, I did not run the cleaner. I saw a suggestion on the internet to use the Adobe Cleaner but I thought to ask the support first. That's why I am here. -)

What should I do to reset the OOBE folder? Should I delete it?

[Monika Gause]

Please read the link I posted. The correct answer tells you what to do.

[jevgenichernov]

Nothing helped. Yesterday I once again uninstalled my Illustrator and tried temporarily installing it on another computer. It worked fine, so at least I know the problem is with my laptop. I've just been to my local computer repair service and they suggested to completely reinstall Windows. This is what I will probably do.