Illustrator super laggy after Win 7 update of 10mar2019

[jaym85408297]

Decent I7 machine, normally runs great.

Latest ID and IL as of this date.

Windows rollup ran last night, now IL is really laggy.

ID seems fine.

Thoughts?

[Monika Gause]

Can you try if resetting Illustrator preferences helps?

Rename the folder, so you can revert it.

How to set preferences in Illustrator

[jaym85408297]

Did that just now - doesn't seem to make a difference.

I had also updated Bridge CC this morning - I rolled that back before resetting Illustrator preferences.

Still laggy.

[Srishti Bali]

Hi Jay,

We are so sorry to hear about this issue. Sometimes this happens due to the permission errors. I would request if you can try these steps: Preferences folder read-only error in Illustrator and let us know if that helps.

Regards,

Srishti

[Jay_Maechtlen]

thanks, but that wasn't it. a cleanup and re-install seems to have done the job.

[Srishti Bali]

Thank you for confirming. Feel free to update the thread in case you face any similar issue in the future.

Regards,

Srishti

[jaym85408297]

(arrgh - of course, I meant 'April' 10!)

[Monika Gause]

You could try and contact Customer Care. They can login to your computer to check things out:

Contact Customer Care

[Jay_Maechtlen]

I contacted support, at their direction we renamed the preferences folders.

That didn't seem to do the job completely, so used the cleanup tool to remove both versions of Illustrator (had also v 22.1, I think) and re-install the latest.

Not super great, but ok-ish now.

Thanks for the suggestions.

( may be logged into a different account from my original post, but this is the OP.)

[jaym85408297]

Alas, the relief didn't last. The lag returned, and requires patience to use the software.

I also tried versions 23.0.1 and 23.0.2 without improvement.

Has anyone else found a fix?

[Srishti Bali]

So sorry to hear about this. Please try the steps I shared above to repair permissions on Illustrator folders.

Also, I have sent you a DM for case details.

Regards,

Srishti

[Srishti Bali]

Thanks for sharing the case number. Did you try performing the steps I shared above? Please let us know if that worked or if you need any further assistance.

Regards,

Srishti

[jaym85408297]

I did verify / reset all of the prefs folders as read/write.

No change in performance.

Where does IL store undo information?

It seems that performance gets progressively as I work until I save. Then performance improves until I do more editing.

[Srishti Bali]

I have sent you a DM, please reply with the details.

Regards,

Srishti