• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Illustrator v28.3: Control bar randomly freezes on Mac

New Here ,
Mar 16, 2024 Mar 16, 2024

Copy link to clipboard

Copied

For the last couple of weeks, just started, the Illustrator menul bar freezes. It wont allow me to make any selections other than to quit from the name drop-down options. I can still operate using quick keys or workplace control panel.

Anyone else experiencing this?

TOPICS
Bug , Performance

Views

84

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Community Expert ,
Mar 16, 2024 Mar 16, 2024

Copy link to clipboard

Copied

Are you on Sonoma?

Lots of users have menu bar issues with the menu bar.

 

Can you try and update to Sonoma 14.4?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 21, 2024 Mar 21, 2024

Copy link to clipboard

Copied

LATEST

Hello @Grgoyl2011,

We understand that encountering technical issues can be frustrating. I hope the suggestions Monika shared helped resolve the problem. If the problem persists, kindly try manually resetting Illustrator's preferences and share your observations:

 

For macOS

• Close all Adobe applications.

• Go to the following locations

• ~/Library/Caches

• ~/Library/Application Support/Adobe

• ~/Library/Preferences

• Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 28 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 28 Settings.old

• Launch Illustrator from the Creative Cloud.

 

Note: Location starting with this "~" sign indicates the User Library, which is hidden. So, you need to copy & paste the exact path in spotlight search or from Finder Menu > Go > Go to Folder > Paste the location in the dialog box like this:

 

Image

 

 

Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also save a backup of the folders in case you want to. The location is mentioned above.


Looking forward to hearing from you.

 

Thanks,

Anubhav

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines