• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Illustrator v28.71 crashes when I zoom in/out or even if I press alt

New Here ,
Sep 09, 2024 Sep 09, 2024

Copy link to clipboard

Copied

I recently download this last version of Illustrator (v28.71) and it start crashing when I zoom in/out or when I just press alt and move the cursor, idk why this happen, but I download and older version (v28.0) and it runs perfectly, I can zoom in/out without any problem. Someone can help me?

TOPICS
Bug , Performance

Views

271

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Community Expert ,
Sep 10, 2024 Sep 10, 2024

Copy link to clipboard

Copied

Did you already reboot the computer or reset the preferences (the latter will erase all your settings)

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 10, 2024 Sep 10, 2024

Copy link to clipboard

Copied

Hello @Diego Valen,

We understand how frustrating it can be to encounter crashes in the middle of work. I hope Monika's suggestions helped resolve the problem. If not, kindly try the suggestions shared in this help article (https://adobe.ly/3TovOjP) and let us know if they help. Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/3ze3YzK). We appreciate your time and patience in helping us resolve this issue.

Thanks,
Anubhav

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 10, 2024 Sep 10, 2024

Copy link to clipboard

Copied

Hello, yes, I already tried both.
I recorded this video today so you can see what I'm talking about:
https://drive.google.com/file/d/1kqtGSnzBsM1uwgKTn32RWFCBTHoT3MNk/view?usp=sharing

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 10, 2024 Sep 10, 2024

Copy link to clipboard

Copied

Hello @Diego Valen,

Thanks for sharing the screen recording. Would you mind sharing the Crash dumps for Illustrator, so we can check it with the team:

1) Open Illustrator and the Task Manager
2) Repeat the steps that cause Illustrator to crash/freeze
3) While Illustrator is frozen, quickly go to the Task Manager, right-click on the Illustrator process, and select the option to Create a Memory Dump file.
Screenshot (20).png
4) Save this file on your computer, upload it to Google Drive/Dropbox/etc. and share a public link to it here, so we can check it with the team.


Looking forward to hearing from you.

 

Thanks,

Anubhav

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 10, 2024 Sep 10, 2024

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 11, 2024 Sep 11, 2024

Copy link to clipboard

Copied

Hello @Diego Valen,

Thanks for sharing the logs. Kindly allow me some time to check this with the team. Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

 

Thanks,
Anubhav

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 11, 2024 Sep 11, 2024

Copy link to clipboard

Copied

LATEST

Thank you, I'll wait for your response.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines