Hi there. I just subscribed. I can open the Illustrator 2019 23.1 version 32-bit. But the "Image Trace" is not working for me. It always says "The operation cannot complete because of unknown error".
Please see attachment and help. Thanks.
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Hi, Please follow following steps
Go to following locations and rename "extentions" to "extensions_old"
Windows: Program files /common files /Adobe /UXP /extensions
MAC: /library > application support > Adobe > UXP > extensions.
ok after UXP my only choice is PluginsStorage and then ILST or PHSP, please help i use this all day for my design patterns, thank you, Valerie
Valerie, Image Trace has some problems in this version. You can go back to a previous version like 27.5 or earlier
In the CC app go to Apps > All Apps
Next to Illustrator you will see 3 dots
Click and select Other Versions
You can Uninstall Illustrator and install the previous version or leave the current Illustrator installed and install an additional previous version.
How large is the image you are tracing?
(pixel dimensions might be too large)