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Have tried reinstalling adobe creative cloud and illustator but still n luck
Without even a shred of system information and possibly other technical details we honestly can't know why AI may not be starting. You have to be more specific.
This is the system information what other technical details do you need?
We are sorry to hear about this trouble. Please try the following steps:
Let us know how it goes. We will be looking forward to your response.
Thanks & Regards,