iPhone CC app not displaying preview...

[dazzathedrummer]

Hi,

One of my Illustrator files is not showing a preview in the ios app - are there any common causes for this?

About a week ago, the same file had a conflict problem on my MacBook and CC created a different version - I've since deleted the oldest of the two files (neither were generating a preview in the app).

Thanks,

Darren

[kglad]

[moved from Adobe Creative Cloud to Adobe Illustrator Draw (mobile app)]

[dazzathedrummer]

This doesn’t relate to Adobe Illustrator Draw, the file was created in AI CC on my MacBook and the problem is that the Creative Cloud iOS App isn’t displaying a preview for it.

[ABagorro]

I had the same problem and solved it by logging out of the CC iOS app and logging in again. the preview of the file was then updated.

This seems like a problem is the Creative Cloud iOS app, as it should update the file preview without needing to logout and login again. It actually updates re-edit time of the file, but no the preview!

[dazzathedrummer]

Liking out didn’t work unfortunately.

It it seems to be a problem with one specific Ai file.

I‘ll save it as a new project and see if that solves the problem.

[Monika Gause]

did you save it with PDF conpatibility?

[dazzathedrummer]

Hi Monika,

Yes, I’ve saved it as a copy to a new file and I’m getting the same result.

The file shoes a default .ai icon in the CC app, if I click on it I get a ‘generating preview‘ screen that doesn’t ever change.

My my next step is to copy the artboards over to a new file.

The file itself has 12 artboards, there isn’t a maximum is there?

[Monika Gause]

Depending on your Illustrator version there is a maximum of artboards, but 12 is inside.

[Kanikas]

Moving to Illustrator​