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Recently updated to Mac OS Catalina 10.15.1 and now when I try to open any of my existing Illustrator files I get this error message: "Could not read the file because the plug-in could not understand this file." Extremely frustrating as I frequently have to access older files for work. In a bit of a panic...Please advise.
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illustrator 24 works fine in catalina. are you getting that error in illustrator or mac os x?
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Error message occurs in Illustrator only, not mac os x. InDesign and Photoshop seem to be fine. Really at my wits end...this issue is having a major impact on my work.
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STILL waiting to be able to use Illustrator with Mac OS Catalina. Won’t open, just quits. ANY help would be wonderful. Apple says it is should be working and I was told by Adobe it was not ready yet. So what are we to do?
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I have to use illustrator on an older mac (old version of Illustrator) just to keep things moving and it is complicating things. I really need illustration that I can use. InDesign is fine and so is Photoshop. So it has to be illustrator. Torcher.
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This worked for me from another thread https://community.adobe.com/t5/illustrator/error-while-opening-files-in-ai-2020-on-macos-catalina-qu...
Good luck! It was driving me bonkers!
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Hi AntCreations!
Thank you so much for posting Srishti's fix! I too upgraded to Catalina a few days ago and had some Ai files not open in Ai with the message "Could not read the file because an error has occurred.". Was a bit scary but after following this tip to enable full disk access all is back to normal. Thanks! (I also posted this comment on the original post)