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It opens all files as white blank canvas.

New Here ,
Oct 18, 2022 Oct 18, 2022

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Hello

 

I have a problem in my Adobe Illustrator. It opens all files as white blank canvas.

Please help me to solve this issue. I need the Illustrator for work as soon as possible.

 

Thank you.

 

‏لقطة الشاشة ١٤٤٤-٠٣-٢٢ في ١١.٣٠.٠٩ م.png

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Community Expert ,
Oct 18, 2022 Oct 18, 2022

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So this happens to all your files? Or just some?

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New Here ,
Oct 18, 2022 Oct 18, 2022

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whith all files 

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Community Expert ,
Oct 18, 2022 Oct 18, 2022

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Which version and system is this?  Did you just update anything?

Where are the files located?

Can you still see something in the files when you open them in Acrobat?

What's the filesize? Reasonable or 0 KB?

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New Here ,
Oct 18, 2022 Oct 18, 2022

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Adobe illustrator 2022, Mac os system, No , i didn’t update anything.

 The files located in desktop.

Yes i see the design when i open them in Acrobat.

There is different sizes, all files have content KB. for Example some files 280.

 

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Community Expert ,
Oct 18, 2022 Oct 18, 2022

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First I would try and reboot the computer.

If you have saved them into a cloud folder (Google Drive or whatever), move them out of there.

If someone sent them to you, have them send the files again. This time first zipping them.

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New Here ,
Oct 18, 2022 Oct 18, 2022

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I restarted the program and the device, in addition, I downloaded the files sent or saved to me in Google Drive, but I face the same problem when I open it, there is no content.

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Community Expert ,
Oct 18, 2022 Oct 18, 2022

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Ask the sender to first zip them and then upload to Google Drive

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Community Expert ,
Oct 18, 2022 Oct 18, 2022

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Do you save them to a cloud folder on your desktop?

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New Here ,
Oct 18, 2022 Oct 18, 2022

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The files are saved directly to the desktop, I did not save them to the cloud.

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Community Expert ,
Oct 18, 2022 Oct 18, 2022

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I understand that someone else saved them to the cloud for you.

Try Monika's advice...

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