Just blowing some steam about AI crashing too much

[ori manor]

It happens too often recently that AI crashes in the middle of work, usually while doing something very simple like moving a text box around.

And not only that it crashed, there isn't even a recovery file when I open it again.

This is really frustrating and time consuming.

[Bobby Henderson]

What are your computer system specs (CPU, graphics card, amount of RAM, etc)? Do you have any periphreals attached, such as a Wacom tablet? Are the drivers for your graphics card and any attached periphreals up to date? In the case of Wacom tablets two versions of its driver released in January would cause Illustrator to completely crash (the application window would hang and then just vanish). They released updated drivers for Mac OSX in April and Windows on May 15.

[ori manor]

Thank you for you answer.

I did check my Wacom driver and updated it to most recent (though having some issued with it, trying to work it out with Wacom company).
If it's still any help, those are my specs:

Device specs:

Processor Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz 3.40 GHz
Installed RAM 24.0 GB
System type 64-bit operating system, x64-based processor
Pen and touch Pen support

Windows Specs:

Edition Windows 10 Pro
Version 22H2
Installed on ‎01/‎12/‎2022
OS build 19045.2965
Experience Windows Feature Experience Pack 1000.19041.1000.0

Thanks you very much!

[Bobby Henderson]

Did updating the Wacom tablet driver solve the crashing issues?

[ori manor]

Actually not... few hours after I updated the driver, AI crashed again.

But how can you tell if it's because the Wacom driver or maybe something else?

[Monika Gause]

But how can you tell if it's because the Wacom driver or maybe something else?

By @ori manor

People in the know can read crashlogs

Everyone else has to go through all the options one by one.

[Bobby Henderson]

I mentioned the Wacom tablet driver because it was painfully obvious the two updates in January were causing big problems with Illustrator. But, yes, other factors can contribute to crashes too. It's important to check for updates on other devices in the system, such as the graphics card. Sometimes another application running at the same time (or too many applications running at once) can cause crashes too or just create other odd problems.

[ori manor]

Thanks for the advise. Usually I try to keep everything updated, but didn't think of the Wacom, cuz I don't use it much.

I think though, that another option is that Adobe messed things up. AI didn't use to crash so often not too long ago.

[Anubhav M]

Hello @ori manor,

We understand how frustrating it can be to experience crashes, especially when you're in the middle of work.

Would you mind trying the steps in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and checking if it helps? Also, kindly share the crash report using the steps in this article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html) and use the same email account as your community account for quick tracking. We appreciate your time and efforts in resolving this issue.

Looking forward to your response.

Thanks,
Anubhav