Keyboard shortcuts not working in Illustrator CC for Mac

[Marxamus]

I'm having a lot of problems using keyboard shortcuts in Illustrator CC for Mac. They'll will work intermittently. No keyboard issues anywhere else. Is this a bug, or something I can remedy on my end?

[bonnseye]

Are you using a wireless keyboard or mouse? Plugging in my old, non-wireless mouse seems to have eliminated the problem for me. Not a fix, but perhaps a workaround until Adobe fixes it.

[angelaZebra]

It does appear to be focus issue for me. Clicking on another program and then returning to Illustrator does return the focus. However, that's not really a solution, considering the whole idea of command keys is to avoid unneccesary clicks. Any word on whether this bug will truly be fixed? If not, I may return to CS6 for now (like I did with inDesign) and wait for the updates...

[Nicholas_Art_Director]

I am also experiencing Keyboard Shortcut issues, and they are sporatic. Its frustrating, however, because I use the Keyboard shortcuts very often as my left hand! And I've been using Adobe Creative Suite since its inception and have never experienced this before. Is it a bug?

I have a Mac Book Pro Mid Year 2012 and have CC installed, CS6, CS5.5 and CS5.

[taciac]

I too am having this issue, hopefully Adobe hops on this quickly. Mid '12 MBP with cs6 and cc installed. Its not an application focus issue, it is a bug.

[taciac]

I should also add that the only thing that gets the shortcuts functional again is hitting the Esc key, which is super obnoxious. Feel like I am trying to run in quicksand while I am working in Illustrator CC. Ugh.

[Marxamus]

I've found this to be the most reliable function to fixing the unresponsiveness issue. It normally, very quickly, happens again soon after, but this works.

[spencer_lfl]

I'm also having this problem. Command+Tabbing out of Illustrator (to the Finder) usually remedys this problem for about a minute, and then it reverts back to not working! This is really infuriating. Will try without a wireless mouse, but this seems like such an unnecessary thing to do. Really hope Adobe fixes this quickly, I'm really starting to regret upgrading to Creative Cloud.

[Design Proof]

I have the same problem.  This combined with the problems in Indesign is costing hours and hours, which obviously equals $$$$.  Does Adobe test in real circumstances?  I hate being the guinea pig to fix bugs and glitches.

[_scott_]

Please see this thread if you are a Mac User:

http://forums.adobe.com/thread/1253696?tstart=0

[PrintHouse_Corporation]

Same here. It's happening randomly and out of nowhere. The application is not losing focus, shortcuts just suddenly stop working. For instance, while you can't zoom out with CMD '-' the app is properly registering pressing of the CMD key – info in the status bar changes as usual. I call a (frustrating) bug.

[tj_harley]

Having the same problem. Is Adobe doing anything to address the issue?

[jaybee_uk]

Same problem, and driving me nuts. Illustrator is unusable when this keeps happening. Deleting, typing, shortcut keys – all intermittently unresponsive.

[dstnkmpr]

I am also having this issue. Hopefully a fix for this bug will be released soon. I may re-install CS6 as a work around until this is resolved, its quite frustrating and slows down work flow.

[MidwayDetroit]

Also having the issue. Buttons just don't work. Sometimes clicking on stuff doesn't even seem to work at random.

[Craig McLaughlin]

Not to be redundant, but I'm also experiencing the same problem. If I mash down on the keys over and over and over, eventually they work, but it's more than a little frustrating and a major waste of time / effort.

Hopefully Adobe will address this issue ... soon.

[angelaZebra]

I concur. If anything, this problem is getting worse, not better. Also, the thread referred to was for CS4. Is Adobe planning a fix for this? I think I'm going to switch back to CS6. This is really messing with my workflow.

[Craig McLaughlin]

A quick (temporary) fix I've found is simply clicking on (or switching) to an other application, then back to Illustrator CC. It seems to correct the problem, if only for a short period. It's not a permanent fix, but it's a work-around ... for now.

[angelaZebra]

I've been doing that too. When that quit working reliably for me, I gave up. Back to CS6 for me now. 😕

[MidwayDetroit]

I'm curious, is this not working for people only using Lion/Mountain Lion, or everyone?

My thought was, maybe it's Spaces screwing with it for whatever reason. Does anyone else working on multiple spaces have this issue?

I tried really quickly just going to one desktop space and messing with it, it didn't seem to have any issues, but it was quick. This isn't exactly a FIX, but if working on one space stops it, then at least it's better than downgrading?

[Craig McLaughlin]

I'm running Mountain Lion, but don't use Spaces and the problem exists.

[spencer_lfl]

I read on a couple other threads that using the Magic Mouse with Illustrator CC seems to cause this problem. I switched back to my old USB mouse, and haven't had any problems with the shortcuts since. Really ridiculous that I can't use my Mighty Mouse with Illustrator CC, but it seems to fix the problem for now.

[Yummygrubs]

I can confirm that releasing the Magic Mouse does temporarily resolve the issue.

[Raghuveer_Singh]

In the latest update of  Adobe Illustrator CC, released about an hour ago, this bug has been fixed. For more details on this update, kindly refer to:

http://helpx.adobe.com/illustrator/release-note/illustrator-17-0-1-release-notes.html

Thanks & Regards,

Raghuveer

[Marxamus]

Wow! Only a brief 5 months after it was first reported! </sarcasm>

—

Mark Gilliland

On Mon, Nov 18, 2013 at 7:10 PM, Raghuveer Singh Bhunwal

[Brandon - Clearly Media]

Thanks very much for updating the thread. It's nice to get back to normal.