• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
22

Lag when clicking and dragging objects in Illustrator (and InDesign) - Here's what I've tried:

Community Beginner ,
Nov 21, 2023 Nov 21, 2023

Copy link to clipboard

Copied

Hi there —

 

A week ago, a few of my Adobe products began lagging when attempting a click-and-drag with the direct selection cursor. I noticed it first in Illustrator, but then noticed it in InDesign as well. I primarily use Illustrator in my day-to-day, so I'm posting here. After a fair amount of Googling, I discovered many people with the same problem over the past few years, all who had different solutions presented to them (to varying amounts of success). I've tried all sorts of things to resolve this issue, but nothing has worked. So I'm hoping to get some additional insight here. I'll outline the steps I've taken below:

 

The problem: 

Clicking on an object and trying to move it has a relatively huge delay on it. Trying to select multiple objects in quick succession also makes the cursor to "stick" causing some items to suddenly jump around. It happened suddenly and seemingly randomly one day after lunch. It's very frustrating when designing complex boards.

 

Version:

  • Mac OS: Sonoma 14.1.1
  • Adobe Illustrator 28.0

 

The steps I've taken so far: 
First of all, Safe Mode works wonderfully, so I'm convinced it's something loading behind the scenes in normal mode. 

  • Reinstalled/updated Illustrator
  • Removed cache and other files out of the \~Library folder
  • Tried earlier versions of Illustrator
  • Disabled GPU preview
  • Disabled GPU performance 
  • Updated my OS to Sonoma (it wasn't before)
  • Verified I have no 3rd party screensharing or mouse pointer software installed 
  • Activity monitor is clean 
  • Disconnected my bluetooth mouse (it still happens using the trackpad solo) 

 

I think that's it so far. I'll update with anything else that I try. Does anyone have any other suggestions here? I've been limping along in Safe Mode during my work day, but that's not ideal since I don't have access to my fonts, etc. there. 

 

Thanks so much in advance! 

TOPICS
Bug , Performance

Views

9.8K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct answers

Explorer , Dec 20, 2023 Dec 20, 2023

The Solution (That Works for Most People)

If you use the Magnet app, this might be the source of your troubles. After quitting Magnet I no longer experience lagging behavior in InDesign and Illustrator. (Here is a related discussion.)

 

How to still use Magnet

You can keep Magnet running by "ignoring" Adobe. While Illustrator is in focus, click on the Magnet menu and select Ignore "Illustrator". The same goes for InDesign.

 

If you do not have Magnet

It may be another app that is conflicting with Adobe

...

Votes

Translate

Translate
Community Beginner , Jan 08, 2024 Jan 08, 2024

Following up on this. We finally discovered the cause of the issue. An update to the DLP software Proofpoint was causing the "sticky click" or "click delay" on our machines. Removing Proofpoint takes care of the issue. 

Votes

Translate

Translate
Adobe
New Here ,
Jul 12, 2024 Jul 12, 2024

Copy link to clipboard

Copied

the same thing happened to me too, I closed display pilot 2 of my benq and it fixed itself, absurd

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 07, 2024 Aug 07, 2024

Copy link to clipboard

Copied

If you happen to have Proofpoint on your device and your having lag or sticking. Let your IT/Security team know. The vendor has a solution and will work with your teams to resolve it.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 09, 2024 Aug 09, 2024

Copy link to clipboard

Copied

Just turn of magnette app and everything is back to normal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 09, 2024 Aug 09, 2024

Copy link to clipboard

Copied

Different software integrates the next differently at the accessibility level with Adobe products. 

 

My comment is tailored and targeted towards those who find that they have a proofpoint product installed on their device. And their experiencing this issue. 

 

I cannot speak to this other program called magnette

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines