Hi there,
Sorry to hear about the trouble. I would request if you can check if it is happening on a specific file or multiple files? If it is happening on multiple files, could you please try resetting the preferences and check if that makes the difference. Please try the steps shared below to reset the preferences:
- Close Illustrator.
- Click on the Finder icon on the dock, choose Go on the top> Go To Folder.
- In the Go To Folder dialog box, type "~/Library". Click Go.
- Open the Preferences Folder > rename the Illustrator 23 Settings folder to Illustrator 23 Settings folder.old
- Under Preferences, Open Adobe folder and rename Adobe Illustrator folder to Adobe Illustrator.old
- Go back to library->open caches->rename com.adobe.illustrator to com.adobe.illustrator.old
- Go back to library->open application support-> open adobe->rename the Illustrator 23 folder to Illustrator 23 folder.old
Disclaimer: Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.
Regards
Rishabh