menu window length issue

[musuron2]

when i use illustrator in 2nd monitor, the menu window length gets short to match the height of the first monitor. so to use bottom function of the menu window, i need to keep click the arrow. it's bit annoy and i can't check all the fuction at once. is there any advice about this problem?

+ if i move illustrator to first monitor it works fine. but I usually run a differ program on the main(first) monitor, so I usually run illust on the second monitor.

thank you for reading this 😄

[gianvitulano]

Hi musuron2,
I tried to replicate your situation on my devices as well but I am not sure I encountered the same problem as you. Could you give us more information about the devices you are using (PC, desktop, and adapters)? Thank you very much 🙂

[musuron2]

oops sorry for late answer 
monitor: LG 24MP47HQ /19V 1.3A
adaptor output: 19V 1.7A

[Anubhav M]

Hello @musuron2,

Thanks for sharing the details. Would you mind trying to change the resolution and scaling under the OS settings to the defaults for the monitor(s) (Windows / macOS), restarting your computer and then relaunching Illustrator to check if it helps? Also, change the Display option to Extend (https://adobe.ly/4cPdh7M) and share your observations.

Looking forward to hearing from you.

Thanks,

Anubhav

[musuron2]

i'm already using that setting / option

[Anubhav M]

Hello @musuron2,

Thanks for sharing the details. Would you mind checking if it is also set to the defaults for the other monitor? Also, share a screen recording of the problem (https://adobe.ly/3AcOsnO), so we can investigate this further.

Looking forward to hearing from you.

Thanks,

Anubhav