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My pritners tell me that my files are missing bleed lines. I checked, and they are selected on the files, but they're not showing up on screen, on Illustrator or as PDFs.
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I suspect they are asking for Trim marks, which needs to be selected when save out a PDF. If it's Bleed they are asking for, and you have properly included bleed in your file (and set a bleed distance in your files' Document Setup), you also need to check that box. (in my example my bleed distance is 9 pt which is what I defined so it's greyed out. You can select a different distance by unchecking Use Document Setting and add a new distance in).
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If you are talking about this red line, it is only a guide showing you the bleed you have set in Document Setup for your file. It is not an object that prints or exports to a PDF. If you indeed set a bleed, and it's not showing, then you've turned off/hidden guides (View > Guides > toggle Hide Guides)
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View> Hide Grid.
I would double check with your printer, there is hardly any reason to show bleed marks, I suspect your file is missing bleed somewhere. You do need to include bleed in the file setup and when saving as a PDF, as has been mentioned, but your elements also need to extend beyond the trim where bleed is needed. You can view the art, trim and bleed boxes in Acrobat by using the Output preview tool and you can add bleed marks in Acrobat by going to Tools> Print Production> Add printer marks.