my illustrator pen is crashing, and it doesn't obey my movements

[julia29508144djzq]

my illustrator pen is crashing, and it doesn't obey my movements and makes the stroke " wherever" I'm not able to use my AI because of this. What can it be? memory or something?

[Monika Gause]

Please tell us about your system, Illustrator version and the pen you are using.

[julia29508144djzq]

ilustrador em laptop, 2022. realmente caneta, ferramenta caneta, que está perto da ferramenta de curvatura, eu clico em um ponto na minha tela para começar a desenhar eu vou clicar no próximo ponto para fazer uma linha e apenas a indicação de onde a linha estará aparecerá , mas nada acontece, é como ficar preso, porque a caneta leva tempo para seguir o meu movimento, e não desenha em todos os lugares em que clico e deveria. e a caneta photoshop é normal, então eu sei que algo está errado, mas eu não sei como consertá-lo.

[Monika Gause]

Which hardware and system is it?

[Anna Lander]

Do you mean the Illustrator Pen tool or the Graphic tablet pen? Could you please show the screenshot with the sketch and the drawn line (with the handlers shown)?

[julia29508144djzq]

isso, ferramenta de ilustrador de caneta. Sim, eu posso fazer uma captura de tela, mas como posso fazer isso, por favor?

[Anna Lander]

Try to find and click the "Print Screen" button on your keyboard. Then come to the forum message window and paste the screenshot there (Ctrl/Cmd+V).

[julia29508144djzq]

[julia29508144djzq]

I don't know if here you can see everything you need but I took the print, sometimes the software just had a bad day, right?

[Anubhav M]

Hello @julia29508144djzq,

We understand how frustrating it can be to experience crashes. If you're using a Wacom Tablet, we recommend trying an older version of the driver (6.3.46-2) to see if it resolves the issue. Also, if you have Antivirus software enabled, kindly try adding the Adobe applications to the exclusion list or disabling the Antivirus software temporarily to check if it helps.

If not, please follow the steps in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and let us know your observations. Also, kindly share the crash report using the steps in this article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html) and use the same email account as your community account for quick tracking. We appreciate your time and efforts in resolving this issue.

Looking forward to your response.

Thanks,
Anubhav