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Need to ungroup twice on Illustrator 28.0

New Here ,
Nov 30, 2023 Nov 30, 2023

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Hello!  I finally updated my 2014 macbook to the new M3 macbook, so my Illustrator now is 28.0.  I am not sure if my problem is related to the M3 or the 28.0?

My new setup now requires me to click ungroup twice.  The system is responding as though I never clicked ungroup the first time.  Then, when I click ungroup again, it actually works.

Hope I am making sense!  Thank you for the help.

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Community Expert ,
Nov 30, 2023 Nov 30, 2023

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SO you watch the object in the Layers panel and it won't ungroup the first time?

 

What do you mean you have to click it twice? Select it from the menu? Click in the contextual taksbar, use the shortcut?

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Community Beginner ,
Mar 04, 2024 Mar 04, 2024

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Me too! This is driving me insane!
Sometimes I need to ungroup way more than 2 times. 

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Community Expert ,
Mar 04, 2024 Mar 04, 2024

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Exactly how are you ungrouping?

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Community Beginner ,
Mar 04, 2024 Mar 04, 2024

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Selecting the group > Right click > Ungroup 

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Community Expert ,
Mar 04, 2024 Mar 04, 2024

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Does it work better when using the shortcut?

Or when using Ungroup from the main menu?

 

Trying to figure out if it's ungrouping in general that does not work or the rightclick.

 

This happens to groups where you are 100% certain that they are only grouped once, right? You are watching this in the layers panel?

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Community Beginner ,
Mar 04, 2024 Mar 04, 2024

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I think its the right click only. 
When I highlight the group in the layers panel and then right click > ungruop it does work on the first try. 

Even if I accidiantlly group twice - im talking about 5-8 times of needing to click ungroup. 

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Community Expert ,
Mar 04, 2024 Mar 04, 2024

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And the shortcut works as well?

What kind of mouse are you using?

Do you have a second monitor attached?

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Community Beginner ,
Mar 04, 2024 Mar 04, 2024

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Using Logitech mouse. 

What shortcut are you reffering to? 

 

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Community Expert ,
Mar 04, 2024 Mar 04, 2024

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The shortcut that is listed in the menu. The default is cmd+Shift+G. (Windows= Ctrl instead of cmd)

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Community Beginner ,
Mar 04, 2024 Mar 04, 2024

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Will try. Thank you !

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New Here ,
Apr 23, 2024 Apr 23, 2024

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I am also having the same issue. I group the items together once, and when I want to ungroup, I have to ungroup it 6 to 8 times. I have never had this problem in all my years using Illustrator; it's weird!

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Community Expert ,
Apr 24, 2024 Apr 24, 2024

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Does this happen when using the shortcut?

Or also when you select it from the menu?

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New Here ,
Apr 23, 2024 Apr 23, 2024

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Yes, I believe this is a bug too. Many years of using illustrator and this is driving me nuts. 

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Adobe Employee ,
Apr 24, 2024 Apr 24, 2024

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LATEST

Hello @CPTay and @crystlet67244659,

 

I understand how frustrating it can be when you encounter unexpected issues while working in Illustrator. Thank you for bringing this to our attention. We want to help you resolve this as quickly as possible.

 

To better assist you, could you please let us know the exact version of Illustrator you are using? Additionally, if you could share a screenshot of the Layers panel showcasing the groups you are trying to ungroup, it would be really helpful for us to understand the issue better.

 

If possible, could you also share any specific file where you are experiencing this problem? This will allow us to investigate further and provide you with a more accurate solution.

 

We appreciate your patience and cooperation as we work to address this issue. Looking forward to hearing back from you soon.

 

Best regards,

Anshul Saini

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