Thanks for reaching out. I hope the issue is resolved now. If not, I would suggest contacting our Teams account technical support. You may ask your IT Admin or whomsoever manage the CC subscription to contact our Teams account technical support through the admin console, as the issue you are facing can only be resolved through the Admin console by the system admin. Please check this article for more details: https://adobe.ly/3uiUz3I.
Kindly update the discussion if you still need assistance with it. We'd be happy to help.