plantage illustrator

[Daniel289652277gt5]

Illustrator plante dès que je change d'outil... Solution: redémarrage windows (10) et si tout va bien, illustrator fonctionne correctement comme hier, sinon, ça plante à nouveau comme aujourd'hui !! Une suggestion ?

[sishamIAGD]

Can you check this thread and see if any of the suggestions here help..?

https://community.adobe.com/t5/illustrator-discussions/illustrator-27-2-chrashing-every-30-min/m-p/1...

[Anubhav M · Accepted solution]

Hello @Daniel289652277gt5,

We understand how frustrating it can be to experience crashes. I hope the suggestions shared by sishamIAGD helped resolve the problem. If not, kindly confirm if you're using a Wacom Tablet. If yes, we recommend trying an older version of the driver (6.3.46-2) to see if it resolves the issue. Also, if you are using a Windows computer and have Antivirus software enabled, kindly try adding the Adobe applications to the exclusion list or disabling the Antivirus software temporarily to check if it helps.

If the above suggestions don't help, please follow the steps in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and let us know your observations. Also, kindly share the crash report using the steps in this article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html) and use the same email account as your community account for quick tracking. We appreciate your time and efforts in resolving this issue.

Looking forward to your response.

Thanks,
Anubhav

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