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A
Anonymous
February 25, 2021
Answered

"An unknown error has occurred" when saving a file on latest Illustrator v25.2

  • February 25, 2021
  • 1 reply
  • 3683 views

Hi someone just sent me a .AI file to make a tiny edit on - I have never use AI before but its in my subscription so I downloaded it - made the tiny change and can't save it !  The error message I get is simply "An unknown error has occurred" - I have tried all the logical things like changing drives and changing file formats but still it doesn't work - any ideas ??

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Correct answer Monika Gause

You could try and disable the "Save in Background" setting in the preferences.

1 reply

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
February 25, 2021

Do you have a printer connected, set up as the default printer and turned on? Illustrator looks for a printer when saving. If it doesn't find one, it might act funky.

Also: does the file path and/or file name contain special characters? There are a couple that Illustrator doesn't particularly like.

A
Anonymous
February 25, 2021

Thanks for the response.

 

Yes I do have a default HP Laser printer and the file name is just fb.ai trying to save to my c: drive and then network drive - nothing works. 

 

I really don't know where to start in trying to solve it as the message isn't really very helpful.

 

Monika Gause
Community Expert
Monika GauseCommunity ExpertCorrect answer
Community Expert
February 25, 2021

You could try and disable the "Save in Background" setting in the preferences.

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