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retype beta not working due to compatible GPU not found in Illustrator 28.0

New Here ,
Oct 17, 2023 Oct 17, 2023

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I have a problem with the Illustrator program in the new update, which is that the tool does not work
Retybe, and when I go to the performance menu, I find that the external graphics card is not activated and I cannot activate it, knowing that I have an external graphics card of the type AMD RX 560 4 GB.

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Bug , Performance , Type

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Adobe
Adobe Employee ,
Oct 17, 2023 Oct 17, 2023

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Hello @khaled282577533867,

 

I understand that you're having trouble with Illustrator due to a GPU compatibility issue, particularly with the Retybe tool in Illustrator not working due to the external graphics card not being recognized. To troubleshoot this problem, you can try the following steps:

  • First, unplug the external GPU (AMD RX 560) from your computer.
  • Uninstall GPU Driver

  • After uninstalling the GPU driver, restart your computer.

  • Plug the external GPU back into your computer.

  • Download the latest driver for your AMD RX 560 from the official AMD website and install the GPU driver.

  • Open Illustrator and see if the Retybe tool works and if the external GPU is recognized.

 

If that doesn't help, to further diagnose the problem and see if there's any potential solution, the product team has requested the "AISniffer" file from your system. Please locate and share this file as requested:

  • Navigate to the following folder on your computer: C:\Users\<username>\AppData\Roaming\Adobe\Adobe Illustrator 27 Settings\<locale>\x64

  • You should find the "AISniffer" file in this location.

    Anshul_Saini_1-1697574645201.png

This information will help them understand your system configuration better and further investigate this.

 

Thank you for your patience and cooperation in this matter. If you have any further questions or need additional assistance, please don't hesitate to ask.

 

Best regards,

Anshul Saini

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New Here ,
Dec 07, 2023 Dec 07, 2023

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Seriously, I have to spend how much on upgrading my computer to do this, when there are image based font algorithms out there?

 

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Community Expert ,
Dec 08, 2023 Dec 08, 2023

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@georgina4781  schrieb:

when there are image based font algorithms out there?

 


 

Which are you referring to?

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