Rulers greyed out and not setting

[defaultm25tuyhzjt9g]

Folks,

After mistakenly rotating the artboard and then resetting it to 0 degrees I cannot set the position of the rulers. They are remaining greyed out. When I create a new file I can iuse the rulers fine. Can anybody help?

[manal shanableh]

just double click on the rotate view tool the rulers will be active, then choose any other tool.

[defaultm25tuyhzjt9g]

Hi Manel, 

Thanks for your reply. Below are the steps I took, but I got no result. The rulers are not working. 

I clicked on the menu expansion dots ... and scrolled down to the rotate view tool (see attached). The tool was greyed out but I hit Shift H and the tool icon appeared. I can't show a screenshot of that Icon becasue that Icon dissapear when you take a screen shot, but the roatate view icon appears. To make sure it worked I rotated the artboard and then set it back to zero degrees. 

I've then selected the selection tool and tried to drag the rulers to a new zero position, noting moves, the rulers remain greyed out. I hope somebody can help becasue I can't get anything done with the file until it's resolved. I've attached the file here. 

I deleted out the file's contents and placed in a couple of boxes. Maybe it will help with offering a solution.

Thanks

J

[defaultm25tuyhzjt9g]

Here's the file with the problem

[Ashutosh_Mishra]

Hi there,

Apologies for the delayed response. I hope your issue is resolved by now. If you still have issues, please share the file.

I do not see the file attached. Would it be possible for you to save the file on Creative Cloud(or any other cloud storage you use) and share the link here. Looking forward to your response.

Regards,

Ashutosh

[Jeffrey Lawler]

Having same problen and nothing offered has worked

[Monika Gause]

Having same problen and nothing offered has worked

By @Jeffrey Lawler

Please tell us your version and system

[Elisabeth M]

Go to top menu: view/rotate view / 0°

[ndcgraph]

I just ran into this issues today, and the View -> Rotate View -> 0° worked!