Saved file revert to old version

Explorer ,
Apr 27, 2021 Apr 27, 2021

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I am on 25.2.2 and AI had reverted to an older version of the file after saving and reopening.

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Bug , Performance , Sync and storage

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Adobe Community Professional ,
Apr 28, 2021 Apr 28, 2021

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Can you try and turn off "Save in Background" in the preferences?

Also: Where do you save? If on a network, please try the local harddisk

 

This won't fix the existing file, but are future measurements

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Adobe Employee ,
Apr 30, 2021 Apr 30, 2021

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Hi all,

 

Sorry about this trouble. We have recently released an update for Illustrator 2021 (v 25.2.3) which contains some stability fixes. Please update Illustrator to v25.2.3.

 

If it still shows the same behavior, please share the following details:

  • Operating system
  • Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link. 
  • Where you are saving the files (Network Drive/ System HDD/ Shared Folder on System /External HDD)? 
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently. 
  • Does resetting Illustrator Preferences (https://helpx.adobe.com/in/illustrator/using/setting-preferences.html) help to resolve the issue?

 

We’re here to help, just need more info.   

 

Regards,

Srishti

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New Here ,
Jul 21, 2022 Jul 21, 2022

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Hi Srishti. Thanks for your answer. I have had this problem for years and thought I was going mad. Many projects ending up printed with mistakes, and me looking like a fool. Re installing and even had Mac technician had a look. Currently the files revert back to older versions after saving. Running a MAC OS Mojave / 10.14.6 and is on Illustrator version 25.4.6. I am working on my my machine and all system updates are up to date. We were told not to upgrade from Mojave as it caused font incompatibilities .

Eduard 

 

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Adobe Employee ,
Jul 21, 2022 Jul 21, 2022

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Hi @eduardo29590787,

 

We are sorry to hear about your experience. This is not the experience we want you to have.

I would like to know if you have tried turning off "Save in Background" from the Illustrator preferences > File Handling as suggested above by Monika?

Anshul_Saini_0-1658432987271.png

 

Also, if you are saving to cloud storage/ server/ Onedrive/ Dropbox, I would recommend working from and saving the file locally on your Macbook desktop first and then moving it there.

 

If this doesn't help, would you mind confirming if you are saving your file in Ai, PDF, EPS, or any other format?

 

I will be looking forward to your response.

 

Thanks & Regards,

Anshul Saini

 

 

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New Here ,
Jul 21, 2022 Jul 21, 2022

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Hi Anshul

I have turned off “SAVE IN BACKGROUND” as suggested by Monika and it seems to be working. The reason why I replied to the post was that Monika said that the bug was fixed in later versions - but now its back with the latest version. It looks like some bug fixes cause old bugs to reappear.

I am working locally and backing up on the company server.

The issue primarily was that after I saved the file, I make PDFs to send to clients. The pdf would be correct but the original illustrator file would revert to a previous back up state - with the result that all the corrections had to be done again as these pdfs would be in compressed low resolution files that is not suitable for print.

What made this difficult, is that one could not pinpoint where and when the error occurs because the problem would sometimes go away. this now makes sense as it seems to reappear after updates)

I am just relieved that we now know that it was not human error - sometimes the tradesman can blame their tools.

(PII removed by moderator)



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Adobe Employee ,
Jul 25, 2022 Jul 25, 2022

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Glad to hear that worked for you, @eduardo29590787. Would you mind resetting Ai preferences manually to check if the issue persists or not? Also, does this happen with all the files or some specific files?

 

Regards,

Anshul Saini

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