Share for review on mobile not showing all artboards

[Graphically5FF2]

I love love LOVE this new feature. However, I recently sent my client a 3-artboard link and nly the first artboard populates the artwork. The other two artboards show up but they are blank.

When viewed on a computer, all three are visible. Probably just a glitch that needs attention.

[Monika Gause]

Which version did you use to create the Shared Preview?

[Graphically5FF2]

27.5

[Anshul_Saini]

Hi @Graphically5FF2,

We are glad you love the Share for Review feature, and thanks for bringing this issue to our attention. Would you mind confirming on which browser you are seeing this on your mobile device? Also, is it happening with all the files or this specific one? If it is a specific one, would you mind sharing the file and "share for review" link with us? So we can further investigate the issue on our end.

Also, please confirm the Illustrator & OS exact version, as Monika asked.

Looking forward to your response.

Best,
Anshul Saini

[Graphically5FF2]

Hello

I am using Safari. As is the recipient.

The problem persists on both of our phones.

I just tried it with a different file. Here is a link:

https://assets.adobe.com/id/urn:aaid:sc:US:a7bdfe39-a7cb-401d-a8d0-61bf1e0d1509?view=published

iOS: 13.3.1

Illustrator: 27.5

[Anshul_Saini]

Hi @Graphically5FF2,

Thanks for sharing the link. I am able to replicate the same at first. I resolved it by just zooming in and out by pinching on the screen with two fingers. (Attached screenshot below for reference.)

Let me know if this works for you.

Best,

Anshul Saini

[Graphically5FF2]

It does work. but slightly annoying to have to tell my clients that extra step.

[Anshul_Saini]

I agree and can relate to your situation. I will pass on your feedback to the product team.

Please don't hesitate to reach out if you have any further concerns or questions.

Best,

Anshul Saini