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Since upgrading to 2020 a solid blue box and dotted box surrounds my art. I cannot select it or turn it off. Highly annoying while trying to work on files to have this in the way. How to I get rid of these boxes!
Metadata in the file mentions ESKO plugins.
So maybe you want to ask the ad agency about it.
I know this was posted years ago but I had the same issue and found the problem. I have an ESKO plugin. I went to window<ESKO<TrimBox and Media Box it brings up that panel and you can set it to none. That made the box go away for me. Figured I would post for anyone needing a solution. The vendor must have that plugin for setting artwork bounds.
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It IS an Esko plugin selection. Drop down menu from Window > select ESKO > Trim and Media Box.
You can adjust the size of this box here.
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I know this was posted years ago but I had the same issue and found the problem. I have an ESKO plugin. I went to window<ESKO<TrimBox and Media Box it brings up that panel and you can set it to none. That made the box go away for me. Figured I would post for anyone needing a solution. The vendor must have that plugin for setting artwork bounds.
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Thank you so much for this, been banging my head against a wall for hours trying to sort this, my designer ocd head hated not being able to remove these unnecessary boxes. Bonus found a coll helpful plugin too, thanks again Gav