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solved: illustrator 3d real time problem

New Here ,
Nov 10, 2022 Nov 10, 2022

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watermelon.jpg

hello guys! me after learning 3d design, i get this situation. when i click for real time in 3d material the picture will be there color residu like the photo i post. can you help me guys, how to fix this also,will be very much helpful and feeling grateful.

TOPICS
Bug , Draw and design , How to , Performance , Third party plugins , Tools

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Adobe Employee ,
Nov 10, 2022 Nov 10, 2022

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Hello @Neni27066617omk7,

 

Sorry to hear about this experience. Would you mind switching to the CPU Preview or Exporting this to check if the artifact persists?

 

Also, kindly share the exact version of the OS and Illustrator installed on your computer and the system configuration (CPU/GPU/Memory), so we can investigate this further.

 

Looking forward to your response.

 

Thanks,

Anubhav

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Adobe Employee ,
Nov 14, 2022 Nov 14, 2022

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Hello @Neni27066617omk7,

 

I hope the problem is resolved by now. If not, kindly try updating your GPU drivers if you are using a Windows computer and share your observations.

 

Looking forward to your response.

Regards

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