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Some Apple color emojis turn into empty squares in Illustrator 2021

New Here ,
Aug 12, 2021 Aug 12, 2021

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Screen Shot 2564-08-12 at 19.11.03.png

AI version: 25.2.1

MacOS Big Sur version 11.4 Running on Macbook Air (M1, 2020)

 

I tried to type out emojis. Some work, Some don't... 
:globe_showing_asia_australia: this one doesn't even work in AI 😞
Is there a way to make every icon works?

Thank you in advance! 🙏

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Adobe
Adobe Employee ,
Aug 23, 2021 Aug 23, 2021

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Hi there,

 

Sorry to hear about the trouble you are facing. We were unable to replicate this issue on our end. Could you please share a few more details like:

  • The exact version of macOS and Illustrator
  • Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently.
  • Does resetting Illustrator Preferences (https://helpx.adobe.com/in/illustrator/using/setting-preferences.html) help to resolve the issue?
    Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

 

Looking forward to your response.

 

Regards,

Anshul Saini

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