Text / Font

[Peurt]

I have a problem with Text/Font.
• When i save for web or export as.. "png/jpg lost some text/font"
• When i create outline some text/font lost from the file.
Pls fix as soon as possible. It's big problem for my job.

[Ton Frederiks]

Can you share an example Illustrator file?

You can attach .pdf files in this forum.

[Peurt]

Sorry, I cannot send you the AI/PDF file because it's confidential.

However, I'll try to record some parts for you.

font problem001.mp4

I hope you can help me and my team resolve the issue in Illustrator.

Thanks.

[Anubhav M]

Hello @Peurt,

We understand that encountering technical issues can be frustrating. Would you mind sharing more details, like the exact version of the OS/Illustrator, whether Illustrator behaves this way with all files, and re-uploading a screen recording of the problem (https://adobe.ly/3XRAX70), so we can investigate this further?

Looking forward to hearing from you.

Thanks,

Anubhav

[Monika Gause]

They are all text on paths.

Has the file been created in an older version?

What happens when you move the text object with the arrow keys before exporting: just one step up and then down again?

[RvdT]

Perhaps that text/shape is set to 'overprint'.

Uncheck 'Overprint Fill'.

ps 'cholesterol' is spelled with one 'r'