text to vector graphic does not work in Illustrator 2024 v28.0 getting error something went wrong

[leankiss15]

the new vector generation tool does not work, it loads the 3 options and when it finishes it says that something went wrong and the program slows down.

[Anshul_Saini]

Hi @paholoc74253165 @designbyoomph @Stefano E @Nick26805734z5d8,

Thank you for your patience and for sharing your experiences with the Text to Vector Graphic (Beta) feature in Adobe Illustrator 2024. 

I understand your frustration, and I want to assure you that the team is doing its best to find a solution and resolve the issue. I'll keep you updated as soon as there are any developments or solutions to this problem. In the meantime, I recommend upvoting this UserVoice (https://illustrator.uservoice.com/forums/939477-illustrator-desktop-beta-bugs/suggestions/47336153-g...) to receive updates on the matter.

Thank you for your understanding, and we appreciate your feedback.

Best regards,

Anshul Saini

[David33683667ynpe]

Also having the same issue as everyone here  😞

[Anshul_Saini]

Hi All,

We are sorry for this experience, @David33683667ynpe. We have already escalated the issue to the product team. The product team has requested to collect the performance log to further investigate. Here are the steps:

• Close Adobe Illustrator > Launch Command Prompt > Paste the following command and hit Enter set AI_ENABLE_LOGS=1 && "C:\Program Files\Adobe\Adobe Illustrator 2024\Support
  On Mac, launch the app from the Terminal app:
  AI_ENABLE_LOGS=1 "/Applications/Adobe Illustrator 2024/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator"
• Launch Illustrator and start using Text to Vector, and the logs then shall be accessible at
  Windows: %appdata%\Adobe\Logs\Adobe Illustrator\28.0\Adobe Illustrator\AIPerformance.log
  Mac: ~/Library/Logs/Adobe/Adobe Illustrator/28.0/Adobe Illustrator/AIPerformance.log
• Upload this AIPerformance.log file to Google Drive/Dropbox and share a public download link here so that we can share it with the product team.

We appreciate your patience and understanding as we work towards a solution.

Best,

Anshul Saini

[Komoder]

https://www.dropbox.com/scl/fi/7wgz9qc2pbleerd4ezpqm/AIPerformance.log?rlkey=l8aje954udwaw677uy839cq...

[Anubhav M]

Hello @Komoder,

Thanks for sharing the logs. Kindly allow us some time to check this with the team. Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

Thanks,
Anubhav