Transform controls disappeared 2020 Update

[dianaj91417466]

I just updated, and I can't get corner rotate transform to appear anymore. Please help. Thanks!

[Monika Gause]

Can you try if resetting the preferences helps?

Rename the folder as described in here: https://helpx.adobe.com/illustrator/using/setting-preferences.html

[dianaj91417466]

Thanks, Monika!

I tried this, and it still didn't work. Any other suggestions?

[Kurt Gold]

Can you post a screenshot that shows an object that is selected with the Selection tool (black arrow)?

[dianaj91417466]

This is the selection box, and I'm missing the corner transform tool to rotate like here:

[Kurt Gold]

What happens if you quit all active applications and then restart your computer?

[dianaj91417466]

Hi Kurt,

Thanks for the suggestion!

I've tried that, and it also doesn't work. 

[Ashutosh_Mishra]

Hi there,

Sorry to hear about this. This is really unusual behavior. I'd request resetting the preferences manually following the instructions below and see if they help:

• Close all Adobe applications. 
• Go to Location C:\Users\user\AppData\Roaming\Adobe 
• Rename Adobe Illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old and Adobe Illustrator 24 Settings.old 
• Launch Illustrator from the Creative Cloud. 

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.

You may also try disabling the GPU Performance under Preferences > performance to see if it helps. Let us know how it goes.

Regards,

Ashutosh

[dianaj91417466]

Thanks for the suggestion. Unfortunately, this also didn't work. 

[Kurt Gold]

Basically, it is not normal what you are describing and it should not work this way.

Normally, I don't like to recommend to reinstall the entire application, but you may try it and see if it helps. Sorry, I have no other ideas that may solve the issue.

[dianaj91417466]

Thanks for the suggestion. Unfortunately, this also didn't work. 

[Marcin5FF2]

I have the same issue. What are we paing for? You should give money back for our time spent to resolve problems. 

[Monika Gause]

Please contact Customer Care. They can login to your computer.

Refer them to this thread if you like so they know that it's not normal behaviour

https://helpx.adobe.com/contact.html