Unable to access cloud file from iPad on Desktop

[sylviags144]

I've been working on a cloud file on my iPad, but when I went to pull it up on my laptop it says I don't have access to the file and to contact the owner. I am signed into the same account on both devices and on my iPad it says that I am the owner. I've been able to work between both devices before but now even files I've accessed before are inaccessable on my laptop. I'm not sure how to fix this.

[Michael J. Hoffman]

Hi Sylvia,

Can you show a screen shot of the home screen you see in Illustrator Desktop, with the "Cloud Documents" selected under "Your Work?"

Can you also show a screen shot of the error message?

You can attach screen shots to your message by clicking the icon at the top of the edit window:

[Creatingthedesign]

I am having the same issue here are my screenshots. I have tried all different things but nothing seems to be working. 

[Michael J. Hoffman]

I don't have any ideas here, but I think perhaps moving this thread to the Illustrator for Desktop forum might get some additional responses. I'll move this over and see what happens.

[The Summerton Co.]

This has also happened to me as well! Looking forward to hearing the solution.

[creative_curiosity1549]

Does logging out and then logging into your account again help?