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Unable to access illustrator in education system

New Here ,
Mar 23, 2023 Mar 23, 2023

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A79E3E10-22D6-4B53-B518-2D1B911B79E4.jpeg

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correct answers 1 Correct answer

Adobe Employee , Mar 24, 2023 Mar 24, 2023

Hello @Somporn290444317hcx,

 

We understand that encountering technical issues can be frustrating. Would you mind confirming if the problem persists when switching to a different network? If yes, you will need to contact your School/University's IT admin to create a support case through the Admin Console (https://helpx.adobe.com/enterprise/using/support-for-enterprise.html). We'll be able to assist you faster this way.

 

Thanks,

Anubhav

 

Note: Marking correct for visibility.

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Community Expert ,
Mar 24, 2023 Mar 24, 2023

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Plese provide more information of what exactly is happening.

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Adobe Employee ,
Mar 24, 2023 Mar 24, 2023

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Hello @Somporn290444317hcx,

 

We understand that encountering technical issues can be frustrating. Would you mind confirming if the problem persists when switching to a different network? If yes, you will need to contact your School/University's IT admin to create a support case through the Admin Console (https://helpx.adobe.com/enterprise/using/support-for-enterprise.html). We'll be able to assist you faster this way.

 

Thanks,

Anubhav

 

Note: Marking correct for visibility.

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