Unable to Save/Export files in Illustrator CC 2019 on mac OS Catalina

[alanajoldersma]

Hey everyone,

So I realized a couple days ago that Illustrator is no longer allowing me to save or export my files... It's not that it crashes or anything. All the Save, Save As, and Export buttons are still working, but when I click them, the pop up prompt doesn't appear at all. CTRL + S doesn't work, everything is literally kaput despite looking like it should work.

I have uninstalled and reinstalled multiple times, tried older versions, rebooted my computer, literally everything I can think of.

The weird thing is that all my other Adobe CC apps are working fine and are saving my files no problem. I did just upgrade to Mac OS Catalina, is there a chance that may have something to do with it? 

Thanks for your help! I'm hoping to resolve this problem asap, as I am a Design student in the midst of midterms :') 

{Renamed by MOD}

[Monika Gause]

Did you allow Illustrator to save to your disk? There are a lot of security settings in Catalina and you need to enable your apps to save to your disk. Read the system documentation.

[Srishti Bali]

Hi Alana,

We are so sorry to hear about this issue. This has been reported by a few other users as well. I would request if you can upvote this issue here: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38772067-can-t-save-fil...

This is the best way of communicating with the Engineering and Product Management teams regarding issues and suggestions so they can be implemented in future releases.

As a workaround, please try saving the document by following this method. 

Go to Files > Scripts > SaveDocsAsPDF

Also, could you please confirm if you are using MacBook Pro Touch Bar? If yes, please go to System Preferences > Keyboard and check if you see the Touchbar options? We have noticed that user's who are using MacBook Pro Touch Bar are getting this issue more.

All this information will help us investigating this issue and fix it as soon as possible.

Regards,

Srishti

[Srishti Bali]

Hi,

Apologies for the inconvenience caused to you due to this issue. We have tried to address it in our beta build. Please take a look at this UserVoice link for more details: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38772067-can-t-save-fil...

Regards,

Srishti