Unable to see transparency in Exported PDF & EPS file from Illustrator in Mac

[Anaelle5C5F]

When exporting a transparent file (see image below) the files appear all white when previewing pdf or eps?  Why is that and how do I fix it? 

I'm using a MAC and preview the files on Preview. It does the same thing when I preview on google chrome. 

{Renamed by MOD}

[Monika Gause · Accepted solution]

In Acrobat you could turn on a transparency grid as in Illustrator. I don't know about Preview or the like.

[Anshul_Saini · Accepted solution]

Hi there,

Sorry about the trouble. We'd be able to assist you better if you could please confirm & share the following details:

• Did you exported the file in PNG with the background color as "Transparent"? Then open it in Mac preview & chrome application and check if it has transparency?
• While exporting EPS, did you select the preview format (Tiff "8-Bit color" with Transparent)?
• As Monika mentioned above, you can turn on Transparency Grid in Adobe Acrobat from Preferences (Cmd+K > Page Display > Page Content and Information > Show Transparency Grid). By doing this, were you able to see the exported file as intended?
•  Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link here or via DM.

Looking forward to your response.

Thanks & Regards,
Anshul Saini

[Anaelle5C5F]

I ended up downloading Acrobat and it does show up properly through it.

[Anshul_Saini]

Glad to hear that you resolved the issue.

Please feel free to reach out if you run into any other questions or issues in the future. We'd be happy to help.

Thanks & Regards,
Anshul Saini