Unable to use Illustrator after update

[cgdean25@gmail.com]

Haven't been able to use Illustrator since their update.  Does anyone have a solution? 

Adobe absolutely offers the worst customer service in the world, and every update is buggier and buggier.

[Monika Gause · Accepted solution]

Please contact Customer Care to have them log into your system to fix things.

Contact Customer Care

[Kris Hunt]

By any chance, do you mean by your last update... to High Sierra?

[cgdean25@gmail.com]

I updated to High Sierra, yes.  Two updates to Illustrator have come out since then.  Neither fixed the issue.

[innovative_adventurer5D56]

Dear christopherd

to update Adobe products. you need to update your system also. what is you system version?? do you use mac or windows?

[Kris Hunt]

> to update Adobe products. you need to update your system also.

Uh, no... not necessarily. In many cases, updating your OS too soon is the source of the problem.

[innovative_adventurer5D56]

i had the same problem when i have updated my new softwares, Indesign crashed and photoshop does not open any image. until i updated my system, it could be the problem, right?

[innovative_adventurer5D56]

i got it thank you

[cgdean25@gmail.com]

Adobe has had access to High Sierra for quite some time, and has plenty of time to test software on new OS long before it's released to the public.  I waited 6 weeks after the release to update.  Plenty of time.