unusable Illustrator in very basic actions

[sofia_4613]

hey! I just dowloaded the lates version of AI today (28.7.1), just a couple of minutes ago, and if I try to open a map downloaded from OpenStreetMap and do anything with it, the program stops working, the screen becomes faded and I cannot use it at all.

any ideas, what could be the problem?

the laptop is very new, got it last week, and in the shop the people trying to fix it said that the problem is with the software, maybe some updates, but they are not sure. 

[Anubhav M]

Hello @sofia_4613,

I am sorry to hear about your experience. Would you mind trying the suggestions in this help article (https://adobe.ly/4dWskwW) and letting us know if they help?

If the problem persists, kindly share a public link to a sample file after uploading it to Dropbox/Google Drive/etc., and a screen recording of your workflow and the problem (https://adobe.ly/3MBZm9x), so we can investigate this further.

Looking forward to hearing from you.

Thanks,

Anubhav

[Bobby Henderson]

What kinds of hardware are in the notebook computer (type of CPU, amount of RAM, type of graphics accelerator board or chip set)?

[Monika Gause]

OpenStreetMap files can be quite complex, so this is not necessarily a very basic action.