Using external SSD as scratch disk in illustrator causes black boxes to appear on images

[Katy2420761028vz]

I had regular issues with "scratch disk full" errors in Adobe Illustrator when opening/previewing larger files. I purchased a LaCie External SSD Pro 4TB and set this as my primary scratch disk in the Adobe Illustrator settings.

Now, whenever I open a file, I don't get a scratch disk error, but there are black boxes on all linked images in the file. When I relink an image, it shows the full image temporarily, and by the time I relink the next one, there are black boxes on the one I just did. I have to save this file as a PDF, but when I do, the black boxes are even on the PDF.

iMac 24-inch, M1, 2021 8GB | macOS Sequoia 15.0.1 | Adobe Illustrator v 29.0.1

Current settings:

This is supposed to be a full bleed image- but it turns black:

 

[Peru Bob]

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Illustrator forum so that proper help can be offered.

Scroll down here to see a list of the forums:
https://community.adobe.com/

[Anubhav M]

Hello @Peru Bob,

I'm sorry to hear about your experience. Would you mind changing the scratch disk location to your internal hard drive to check if it helps? Also, try granting Illustrator Full-Disk access under system preferences (https://adobe.ly/3CGYWgw) and share your observations.

Looking forward to hearing from you.

Anubhav