We can’t verify your subscription status

[MariLuks]

Hello, since late november I can't use Illustrator anymore, I try to open it, and only after multiply attempts I can use it, but before that, it keeps showing the same message: We can’t verify your subscription status.

I've tried everything, contacted the support, they tried to help me, but the problem wasn't solved. I saw here in the community some people having the same issues, I would like to know if you had this issue how did you managed to correct it. I use creative cloud on Windows 10, and I have no idea what the problem is.

[michelew83603738]

I haven't had the problem, but maybe sign out and then sign back in to the creative cloud and see if that helps.

[Ashutosh_Mishra · Accepted solution]

Hi there,

Sorry to hear about this. Please try suggestions given on this help article(https://helpx.adobe.com/in/download-install/kb/cannot-verify-subscription-offline-mode.html) to solve this issue.

Hope it helps.

Regards,

Ashutosh

[Khrystyna37041693qato]

I have the same problem even if I am connected to the internet. It says "we can not varify your subsribtion status". I redownloaded the whole creative cloud multiple times after deselecting date&time in system preferences as it says in instruction in article that you have sent but it still doesn't work

[Monika Gause]

From which company did you buy the subscription?

[Khrystyna37041693qato]

Adobe, installed through the Creative Cloud