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Where did the AI CC19 palettes and toolbar go?

Contributor ,
Aug 02, 2019 Aug 02, 2019

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Just upgraded to AI CC19, opened my first document, and even though my workspace supposedly transferred over, I see nothing but a random bar across the middle of the document (managed to move that to the top).  I can't find the toolbar (not listed under window).  When i click on the character palette, it opens at the top left of the screen rather than the location I had it in in CC17.  Something is obviously wrong, but I can't figure out how to fix it.  I tried to search the forums but no related questions appeared.  Right now, the program is worthless without the toolbar.  I am on Windows 10.

Thanks for any help.  I am sure this must be some little thing I am missing.

GS

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correct answers 1 Correct answer

Community Expert , Aug 02, 2019 Aug 02, 2019

You might want to set up a Workspace that you prefer and save it.

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Contributor ,
Aug 02, 2019 Aug 02, 2019

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Okay - found the toolbar when I scrolled to the top of the window dropdown.  It was hidden when I first opened it.  I scrolled to the bottom, and then when I went back to the top, additional items appeared at the top.  Now let's hope I can reopen all of the palettes I use and get them to stick where they belong.

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Community Expert ,
Aug 02, 2019 Aug 02, 2019

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You might want to set up a Workspace that you prefer and save it.

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Community Expert ,
Aug 02, 2019 Aug 02, 2019

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The advantage of setting up a Workspace is that whenever your tools and panels move or are closed accidentally, you can choose "Reset [name of your workspace]" from the Workspace menu and everything will return to the way you originally saved it!

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Contributor ,
Aug 02, 2019 Aug 02, 2019

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I did have my own workspace set up in CC17, but it didn't move to CC19.  When I first opened CC19, it was basically a blank - no toolbars, no palettes, nothing but that random bar floating in the middle.  There still isn't the usual all inclusive bar at the top that others have mentioned wanting back. 

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Contributor ,
Aug 02, 2019 Aug 02, 2019

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Just to be sure I wasn't missing something else, I did click on Reset rather than my named workspace (which does appear in the workspace list but doesn't do anything now), and nothing appeared but random tabs and the odd palettes on the top left hand covering the entire menu bar.  Wonder if I need to roll back and then reload this version...

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Contributor ,
Aug 02, 2019 Aug 02, 2019

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Good news.  When I moved all of my palettes to their usual locations and saved the workspace with a new name, it was saved and returned when I closed and reopened AI. 

Thanks for your input!

GS

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Community Expert ,
Aug 02, 2019 Aug 02, 2019

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Glad that worked out and you resolved the issue!

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Community Expert ,
Aug 02, 2019 Aug 02, 2019

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LATEST

Adobe is drastically changing the general interface of their Big Three applications (Illustrator, Photoshop and InDesign). The new Properties panel gets more and more features (although it's still half-baked and un-logically named), while the familiar top bars are gradually moved out of sight...

This change probably messes up some of the older Workspaces.

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