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Ihskogstad
Participant
March 2, 2017
Question

Why is illustrator so slow?

  • March 2, 2017
  • 3 replies
  • 708 views

I am wondering why illustrator is working so extremely slow? I´m spending more time on trying to fix this problem (that by the way has not been solved by looking at the community questions and answers in this forum) than i am spending doing actually work.
I am working on a Macbook pro (16 gb RAM 2,5 gb hertz), and currently on a quite small file - but it still takes like 30 seconds to do one single tiny move.

Please help me with this, as I am paying good money for actually being able to use this program!

This topic has been closed for replies.

3 replies

M
MrsFauxShaux
Participant
October 1, 2024

did you guys ever get an answer to this? i'm having the same issue! and it is literally making me want to throw my computer in the trash. i'm so tired of seeing the spinning wheel of death!!  Macbook Pro 2019, 2.3 GHz 8-Core Intel Core i9, AMD Radeon Pro 5500M 8 GG, Intel UHD Graphics 630 1536 MB, 16 GB 2667 MHz DDR4.

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
October 1, 2024

Hello @MrsFauxShaux,

I'm sorry to hear that you're having trouble with Illustrator freezing on your computer. Could you please provide more details, such as the version of macOS and Illustrator you're using? Also, does Illustrator freeze only with a specific file or feature? This will help us assist you more effectively.

Looking forward to your response.


Anubhav

steffenh58012655
steffenh58012655
Known Participant
April 12, 2017

Same here! It's driving us completely insane. Super slow and sluggish, especially in outline view (cmd+y) which has always been truly smooth, no matter the complexity of the documents.

Are there any solutions or ideas what's causing this?!

MBP w/ touch bar 2016 (I7 2,9, Radeon 460 4Gb)

Mac OS Sierra 10.12.4

Illustrator 2017.1.0 (we tried slightly earlier versions as well)

Display Ultrafine 5K

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
March 2, 2017

Which version?

In case it's the latest version, please contact support. This forum cannot solve individual issues. Contact Customer Care

Which system?

Whee is the file located?

Is there a printer installed and turned on?

Any third party plugins?

Corrupt fonts?

Which other apps are open? Please name all.

Did it ever work?

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