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Existing adobe user but Illustrator for IPad ask me to choose a plan

New Here ,
Oct 24, 2023 Oct 24, 2023

I been a user of Adobe for a few years and I recently wanted to try the Illustrator for IPad. I can log in into the Creative Cloud in my IPad but when I log in into Illustrator it gives me the options of either get the $9.99/month for Illustrator, $14.99/month for Adobe Design Mobile Bundle or to sign out. I read that I could use Illustrator for IPad without any extra charges to my existing account. 

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Bug , How to
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Community Expert ,
Oct 25, 2023 Oct 25, 2023

Are you on a personal account? Or a Team account by your company?

Did you already log out on the iPad and then in again? 

How did you install Illustrator on the iPad?

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Community Expert ,
Oct 31, 2023 Oct 31, 2023

@maria33150488we2o 

 

Yes, Illustrator for iPad is included with any subscription that includes Illustrator for desktop.

 

It's been a week since Monika answered your question. Is it resolved or do you still need help?

 

Jane

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New Here ,
Aug 13, 2024 Aug 13, 2024
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@maria33150488we2o Did you ever figure out this issue? I try to sign in to Photoshop or Illustrator on iPad but it wants me to commit to a subscription even though I've paid for CC for years.

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