illustrator menu flash open when clicked and them immediately close

[Shadows and Light]

When trying to open any on screen panels or icons etc they open and immediately close automatically making them totally useless and i cannot change any values. This does not happen in any other program i.e. photoshop lightroom etc. 

Not sure if there is a setting i can change. I have tried re-enstalling illustrator but the problem remains.

Any advise please.

[Brian_Grimmer]

Two years later, the same issue persists...

[Music26020746rdzd]

maybe apples bug 
it should be fixed on ios 16
check my HomePage  

[sabineB832]

same problem in 2024 and 2025 - Illustrator closes immediately when opened - i can not do my job!!! any help?

[Anubhav M]

Hello @sabineB832,

Could you try running Illustrator under Safe Mode (Windows / macOS) and check if it helps? If the problem persists, kindly share more details, like the OS version and whether this problem started after a recent hardware/software change, so I can better assist you.

Looking forward to hearing from you.

Anubhav

[sabineB832]

yesterday illustrator worked again. I've been doing a job with it all day and today I can't open that job ANYMORE. own mistakes as always. I booted OS in safe mode - that didn't help. I can't afford it anymore - I urgently need an illustrator for my work. please help me finally permanently!

[sabineB832]

yesterday illustrator worked again. I've been doing a job with it all day and today I can't open that job ANYMORE. own mistakes as always. I booted OS in safe mode - that didn't help. I can't afford it anymore - I urgently need an illustrator for my work. please help me finally permanently!

[Srishti Bali]

Hi @sabineB832

Sorry to hear about this issue—I can only imagine how frustrating it must be to lose your work.

Could you share a few more details to help us troubleshoot?

• Do you see any error messages or crash reports? If so, please submit the crash report using the same email ID you use to log into this community.
• When did this issue start? Have there been any recent changes to your system, such as new apps, plugins, or updates?
• Have you tried resetting your preferences? If not, you can follow the steps shared here. If you have custom workspaces or presets, please remember to back them up first.

We’re here to help, let us know how it goes!

Regards,

Srishti