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I believe there was an update about two weeks ago. I can edit my image about 4-5 times. Then the app freezes for minutes at a time. I've tried everything. Power off, power on...log out, log back in. Uninstall and reinstall. Power off and power on my iPad? This is day three. It's effecting my work and my money! Can anyone offer some help?
thank you, Kim Casey
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Have you tried roilling back to a previous version to see if it was the update that effected you?
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Hello @The Retro Hippie,
We are sorry to hear about this experience. I hope the problem is resolved by now. If not, please share some additional details so we can assist you further. We'd need the crash logs which you could share with me over a direct message.
Also, let us know the following:
Looking forward to your response.
Thanks,
Anubhav
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Hello! I'm facing the same problem on my iPad Air 5 while working on illustrator app gets stuck and a message comes as constrained with a lock icon
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Hello @Chenuri36444259v1lh,
We understand how frustrating it can be to experience crashes in Illustrator, especially in the middle of work. Would you mind updating the OS and the Illustrator app to the latest version and checking if it helps?
(https://adobe.ly/49hU3VY), (https://adobe.ly/3IYvlPo)
Also, kindly check if all of your work is synced online (https://adobe.ly/3TZl0ZV). If yes, try deleting Illustrator, restarting your device, and then reinstalling the app to check if it helps.
If the issue persists, kindly share the crash report so that we can investigate this further:
Looking forward to hearing from you.
Thanks,
Anubhav