Illustrator on iPad Pro - fonts not working

[elainad68158063]

I am currently trying to open Creative Cloud files with newly installed OTF fonts in Illustrator on the iPad Pro.

The files open but the font will not display properly. It is an OTF font (Madison Street Pro) that I've installed both on the device and on Creative Cloud. 

The font won't display at all, the text boxes just show as blank. If I select another font, that font is displayed on the screen, but when I select the font I installed, nothing happens. It shows up in the dropdown options, but when selected, it will not display on the iPad. 

(The file and font works fine in Illustrator on desktop). 

[Monika Gause]

So it's an Adobe Font?

[defaultlc2s1t8kzzfg]

I'm having the same problem. A few of my added fonts are working but most don't. Very frustrating as I'm having to use multiple apps when I should be able to do everything in this one. 

[IamESimons]

I am having the same issue.  Creative cloud is open, fonts installed but when I go into illustrator any creative cloud font I choose shows up blank whereas fonts that came preloaded on the iPad will display the text.

[RiahSweets]

Trying different downloaded fonts too and they are selected in the menu but not working either ughhhhh. (Yes. Adobe fonts.)

[RiahSweets]

The list of fonts isn't even letting me scroll down either and there are other fonts that should be below (Georgia + the rest of the alphabet) 

[RiahSweets]

Just got off a difficult chat session with support: uninstalled creative cloud and illustrator, reinstalled them, the fonts are working now but for some reason creative cloud is saying that none of my fonts are synced to my device ... only my computer, with no option to sync. I'm glad the fonts are working but that still doesn't make sense. 🥸🥸🥸🥸

[Joshua5F9F]

Glad I'm not the only one facing this issue. I've really been trying hard to make make my iPad a bigger part of my workflow, and these issues and limited features are just making it impossible.

[nickquinn87]

Hi, has anyone had any other follow up on this? I tried the delete of both CC and Illustrator apps and reinstalled them but all Adobe Fonts installed on the iPad through CC wont work! Not good enough really

[nickquinn87]

PS - the fonts work fine on iPad Photoshop app which makes it even more frustrating!

[Monika Gause]

You might try and post this to http://illustrator.uservoice.com to get it to the engineers.

[RiahSweets]

If you uninstall, but reinstall via the Creative Cloud app, they should work. However it still wonky for me aka it says I have no fonts to sync BUT they are all available and I see them ... just glad they work at this point! 

[tpf1952]

I'm stuck in the same boat. Deleted CC and Illustrator, reinstalled and my installed font is not visible. That same font appears in Photoshop for iPad. I love this new version of Illustrator, but it's not ready for prime time.

Tom

[andyholliday]

Yep I'm having this issue too. I'm sure it was working last week which is the weirdest part of it

[Srishti Bali]

Hi there, 

Sorry to hear about this issue. Could you please confirm what type of fonts are these? It might be possible that you have these fonts installed on your Desktop machines and Illustrator on iPad is unable to find them. To Avoid this situation, I would suggest using Adobe fonts so that you can get them on both the platforms. Check out this video for more details (https://www.youtube.com/watch?v=VhyLmgUDP3U).

Regards,

Srishti

[Ethereal_beauty15D5]

Mine are all adobe fonts. I go and look for new fonts download and they don't work proper in iPad illustrator. I get the first free characters in a line of text but not the entielre font. The rest shows blank. It is defiantly a adobe font and iPad Illustrator issue.

[andyholliday]

These are Adobe fonts downloaded from the creative cloud iOS  app 

[Ethereal_beauty15D5]

Yes, adobe fonts. Thanks for the follow-up.

[Cslemm]

I get stuck on a loading screen indefinitely each time I try to open these ttf files- any tips?

[Monika Gause]

What are you trying to do? Install these fonts?

[miss-mcq]

Oh my goodness, exactly the same happening to me. Getting really fed up with this now!😓

[OttrChristopher5]

This is constantly happening for me, too. Every time I try to export something I made with Illustrator iPadsd an .svg, it messes up the fonts 99% of the time. Very frustrating and pointless to spend so much time perusing countless fonts when they can't be used. I've triple checked to make sure they've been added to my fonts in Crewruve Suite, but to no avail. Help!

[Monika Gause]

Soyouexport your design toSVGand then youopen the SVG using whichdevice and whichapp and what exactly happens?

Please show screenshots.

[Shannon5D98]

I have the same issue. I admit, I'm a beginner to AI but I use the fonts that come preloaded and when I export to SVG or PNG and then I go to open the file on my iPad the fonts are completely different.