Abode Illustrator Keeps Freezing On Me After A While

New Here ,
May 26, 2021 May 26, 2021

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Good afternoon everyone, So basically I am using abode illustrator and after about like 30 mintues or so of keeping it open and creating things in it, the tool that I'm using will have a loading circle above it and then it will just freeze and this has happned several times to me over the past few days and its getting really annoying because I have to save my work, exit out and then reopen it everytime it does this so If someone knows how to fix it please let me know by replying to this ASAP.

 

Thanks so much in advance,

 

-Veda

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Draw and design, Performance, Tools

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Adobe Community Professional ,
May 26, 2021 May 26, 2021

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Please provide the version of Illustrator and the operating system that you are using. Is this something that has been happening since an update to either Illustrator or your operating system? Have you tried resetting preferences? If there is corruption in your Illustrator then resetting the program back to its defaults could solve the issue.

To do so:

For Macintosh Users: The User Library folder in which Illustrator’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that Illustrator is closed and click on the desktop to launch a Finder Window (Command-N).With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe Illustrator <Version #> Settings” (earlier versions of Illustrator might just say “Adobe Illustrator”) and the file called “com.adobe.Illustrator.plist” and delete both that folder and that file. When Illustrator is next launched it will create new preference files and the program will be restored to its defaults.

For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching Illustrator and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

To do so: On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\[User Name]\AppData\Roaming\Adobe\Adobe Illustrator [version number]\ Settings\<Language>. Make sure that Illustrator is closed when you do this. When you relaunch the program it will create new preference files and the program will be at its default settings.

The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

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New Here ,
May 27, 2021 May 27, 2021

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Hello Bill, tysm for replying to me, I have a  Microsoft Surface Pro 7 With Windows 10 as my operating system and the version of Abode Illustrator that I have is 25.2.3

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Adobe Employee ,
May 27, 2021 May 27, 2021

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Hi Veda,

 

Sorry to hear about your experience. Would you mind sharing the version of the OS & Illustrator? Does it happen while working on a specific file or specific task?

 

In addition to the detailed instructions given by @Bill Silbert, I'd request you to try the suggestions given on this community post & let us know if they help.

 

Looking forward to your response.

 

Regards,

Ashutosh

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