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about issues opening adobe illustrator 2020

New Here ,
Jul 11, 2020

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Hello Adobe,

I have installed adobe illustrator on my laptop. But the illustrator is not opening a new file. I have tried for several times but the same thing happened. It is just showing its front page. I cant do anything further. Now what is the problem with it? Why its not working? It has been installed two days ago but still not working. What can i do now? 

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about issues opening adobe illustrator 2020

New Here ,
Jul 11, 2020

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Hello Adobe,

I have installed adobe illustrator on my laptop. But the illustrator is not opening a new file. I have tried for several times but the same thing happened. It is just showing its front page. I cant do anything further. Now what is the problem with it? Why its not working? It has been installed two days ago but still not working. What can i do now? 

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Performance

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38

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Jul 11, 2020 0
Adobe Community Professional ,
Jul 11, 2020

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May you please provide some specs for your laptop, and version of Operating system (Edition, version, OS Build) .

When you open Illustrator a presentation or welcome display is shown. At left there are buttons for Create New and Open.

Can you see these buttons?

Choose create New, does a panel with several document sizes appear?

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Jul 11, 2020 0
Adobe Employee ,
Jul 18, 2020

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Hi there,


Thanks for reaching out. I hope your issue is resolved.
We'd appreciate if you can share the solution with us. It'll help other users with similar concern.

If you still have issues, please share information asked in earlier response. We'll be happy to help.


Regards,

Ashutosh

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Jul 18, 2020 0
Adobe Employee ,
Sep 07, 2020

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Hi there,

 

Sorry about this trouble. I am hopeful that the issue was fixed. If not, we have recently released an update for Illustrator 2020 (v 24.3) which contains some stability fixes. If you are not already on v24.3, then we recommend you to update to latest version.

 

If that doesn't help, try steps shared in this help article and share your observations with us.

 

Regards,

Srishti

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Sep 07, 2020 0