Highlighted

Adobe Illustrator 2020 Crashes/ Slow on macOS

New Here ,
Jul 21, 2020

Copy link to clipboard

Copied

Whenever I try to drag or drop something ... it takes a few seconds before it actually drops. Maybe 5-10 minutes in my illustrator crashes? Been using illustrator through college with no problems, and I am now entering my senior year. I truly hope this isn't a problem.

 

{Renamed by MOD}

Topics

Performance

Views

34

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Adobe Illustrator 2020 Crashes/ Slow on macOS

New Here ,
Jul 21, 2020

Copy link to clipboard

Copied

Whenever I try to drag or drop something ... it takes a few seconds before it actually drops. Maybe 5-10 minutes in my illustrator crashes? Been using illustrator through college with no problems, and I am now entering my senior year. I truly hope this isn't a problem.

 

{Renamed by MOD}

Topics

Performance

Views

35

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jul 22, 2020

Copy link to clipboard

Copied

Which system is it and which version number exactly?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Jul 26, 2020

Copy link to clipboard

Copied

Hi there,

 

Sorry to hear about this trouble. In addition to the information asked by Monika, I would request if you could share a few more details like:

  • Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
  • From where you are droping the files to Illustrator (Network Drive/ System HDD/ Shared Folder on System /External HDD)?
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.

 

You may also try resetting Illustrator preferences. Preference settings are saved each time you quit the application. Crashing and unexpected behavior in application can be caused due to corrupt/ damaged preferences. Please follow these steps and let us know how it goes: 

 

  • Close all Adobe applications. 
  • Go to locations 
  • ~/Library/Caches 
  • ~/Library/Application Support/Adobe 
  • ~/Library/Preferences 
  • Rename  Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 24 Settings folders to   Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 24 Settings.old 
  • Launch Illustrator from the Creative Cloud. 

 

Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.

 

 

Regards,

Srishti

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...