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Arrow Keys and ~ key not working for Adobe Illustrator v24.1.2

New Here ,
May 31, 2020

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Arrow Keys and ~ key not working for Polygons and for Arch tool not working working in illustrator. It was working in the earlier verion but in currenty creative cloud illustrator verion 24.1.2 it is not working. I am not able to change the polygon, star tool points using arrow key. also not able to change the arch tool side or axis by using arrow keys. similarly ~ key is not working for repeat the object. 

 

 

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Arrow Keys and ~ key not working for Adobe Illustrator v24.1.2

New Here ,
May 31, 2020

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Arrow Keys and ~ key not working for Polygons and for Arch tool not working working in illustrator. It was working in the earlier verion but in currenty creative cloud illustrator verion 24.1.2 it is not working. I am not able to change the polygon, star tool points using arrow key. also not able to change the arch tool side or axis by using arrow keys. similarly ~ key is not working for repeat the object. 

 

 

{Renamed by MOD}

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261

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May 31, 2020 0
Adobe Employee ,
Jun 01, 2020

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Hi there,

 

Sorry to hear about your experience. This is not the typical behavior of the app.
Would you mind sharing version of OS?
Also, please try resetting the Illustrator preferences once and see if it helps. Please try following instructions given on help article https://helpx.adobe.com/in/illustrator/using/setting-preferences.html#setting_illustrator_preference...

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.  

Looking forward to your response.

 

Regards,

Ashutosh

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Jun 01, 2020 0
New Here ,
Jun 01, 2020

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Hi Ashutosh, 

 

I am using MacOS Mojave version 10.14.6, I tried recent preferences but didnt work

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Jun 01, 2020 0
New Here ,
Jun 02, 2020

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there is someting wrong with my illustrator, pen sensitivity is also not working. i tried reinstalltion but didnt work. please help

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Jun 02, 2020 0
Adobe Employee ,
Jul 01, 2020

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Hi there, 

 

Sorry about the delay. I am hopeful that the issue was fixed. If not, could you please confirm which operating system and Graphic tablet you are working on?

We have recently released an update for Illustrator 2020 (v 24.2.1) which contains some stability fixes. If you are not already on v24. 2.1, then we recommend you to update to latest version and let us know how it goes.

 

If that doesn't help either, try removing the graphic tablet and let us know if Arrow keys work after that.

 

Regards,

Srishti

 

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Jul 01, 2020 0
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