Arrow keys not working in illustrator

New Here ,
Jan 27, 2021

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So when I use the grid tool, I usaully add and remove columns with the arrow keys on the keyboard - same thing with the shape tool when I want to increase the points on a star or polygon etc. But right now it doesn't do that and I have to type it in and its really frustrating. So whats the preference settings to fix this issue?

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Draw and design, Tools

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Adobe Community Professional ,
Jan 28, 2021

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It's usually some other application stealing your keypresses. And yes, that other app might be your browser.

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Evan5EC8 AUTHOR
New Here ,
Jan 30, 2021

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Hi thanks for your response,

 

So would you know how I could fix that, Im on Mac?

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Adobe Community Professional ,
Jan 30, 2021

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You have to find out which app it is.

Check what else is running.

 

If you have antivirus running, check the settings.

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Adobe Employee ,
Jan 30, 2021

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Hi there,

 

Sorry to hear about your experience. In addition to Monika's correct response, you may also follow the suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...).

Hope it helps.

 

Regards,

Ashutosh

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